Privacy policy

Last updated: November, 6th 2025

Overview

This Privacy Policy explains how FLX Soaps (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or shop at flxsoap.com (the “Site”). By using our website or services, you agree to this policy — and we promise to keep your trust as carefully as we keep our small-batch recipes.

We collect just enough information to get your order from our farm to your front porch, safely, quickly, and without surprises.

Changes to This Policy

We may update this policy occasionally to reflect new features, business practices, or legal requirements. When we do, we’ll update the date at the top of this page. If changes are significant, we’ll make sure you know.

Information We Collect

Information You Provide

  • When you interact with our site, you may share things like:
  • Your name, address, email, and phone number
  • Payment and shipping details
  • Account login information (if you create one)
  • Messages sent through our contact forms or customer support
  • You don’t have to share all this — but without some of it, we may not be able to process orders or offer certain features.

Information Collected Automatically

We automatically gather a few technical details to keep the website running smoothly, such as:

  • Device and browser type
  • IP address
  • Pages you visit and actions you take

We use cookies and similar tools to help improve your shopping experience and understand how people use our site. (You can manage cookies in your browser settings — but some features might not work quite right without them.)

Information from Third Parties

We work with trusted partners like Shopify (our e-commerce platform), payment processors, and analytics tools. These companies help us process payments, ship products, and understand how visitors use our site. Each partner has its own privacy practices — you can read Shopify’s policy here.

How We Use Your Information

We use your information to:

  • Process orders and payments
  • Ship products and send order updates
  • Provide customer support
  • Send marketing or promotional messages (only if you’ve opted in)
  • Improve our site, services, and customer experience
  • Detect and prevent fraud or misuse

SMS & Text Marketing

If you choose to receive text messages from us:

  • We collect your phone number when you opt in.
  • We may send updates about orders, restocks, or special offers.
  • You can opt out anytime by replying STOP.
  • Message frequency varies. Standard message and data rates may apply.

Abandoned Cart Messages

We use cookies to help us remember what’s in your cart — even if you don’t check out right away. If you’ve opted in to SMS, we may send a gentle reminder about those items via text.

SMS Privacy

Your phone number and consent are used only for text communication from FLX Soaps. We do not share, rent, or sell your SMS opt-in data. Ever.

Third-Party Data Sharing

We occasionally share limited information with service providers who help us operate — for example:

  • Payment processors
  • Shipping and fulfillment partners
  • Analytics and advertising tools

These partners only receive the information needed to do their jobs and are required to protect it.
If we mention data sharing in this policy, it never includes SMS opt-in data or consent.

“The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

We never sell your personal data to anyone.

Location Information

If your device or browser shares a location, we may use it to:

  • Estimate shipping costs
  • Show region-specific promotions
  • Prevent fraud or ensure accurate tax rates

We don’t continuously track your location — and you can turn off this setting anytime.

Cookies

Cookies help our site remember your preferences and understand how visitors use our store. You can manage or delete cookies in your browser settings. Blocking cookies might make some parts of the site less functional, but your call!

More details about Shopify’s cookies are available here.

User-Generated Content

If you leave a review or post a comment on our site, remember it’s public. Please avoid sharing personal details in those spaces.

Security and Retention

We use reasonable safeguards to protect your information — think of it as locking the barn door, digitally speaking. However, no system is completely secure, and we can’t guarantee absolute protection.

We keep your information only as long as needed to fulfill orders, maintain your account, meet legal requirements, or resolve disputes.

Your Rights & Choices

Depending on where you live, you may have the right to:

  • Access or request a copy of your information
  • Correct or delete your information
  • Withdraw consent or unsubscribe from communications
  • Limit how we use your data

You can manage email preferences anytime via the “unsubscribe” link in our messages, or by contacting us directly.

We’ll never treat you differently for exercising your rights — except maybe with a friendly “we’ll miss you” if you unsubscribe.

Children’s Privacy

Our products and website are intended for grown-ups who love good soap. We don’t knowingly collect data from anyone under 16.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out — we’re happy to help.

FLX Soaps
181 Stafford Road, Palmyra, NY 14522
Jen@flxsoap.com

✨ Final Word

We believe transparency is part of good craftsmanship. You trust us to make safe, honest products for your home — and we take the same care with your data.