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Shipping Policy

Shipping Policy

 I want to make sure your order reaches you in perfect condition and promptly. Our shipping policy has been created, keeping your convenience in mind. Beyond our standard shipping options, during the summer months, we're thrilled to offer local pick-up at our farm stand. Additionally, whenever we're participating in festivals and craft sales, you're welcome to pick up your orders there for free. If you have any questions please reach out!

 

Shipping Policy

For any questions or clarifications regarding our shipping policy, please get in touch with me via our contact form or Facebook Messenger.

 

Shipping Fees:

Optimized Shipping for Your Convenience

At the time of checkout, shipping prices are dynamically calculated based on the weight of your order. We understand the importance of both cost and speed in delivering your purchases. To ensure you receive the best of both, our system evaluates several carrier options, selecting the one that offers the most economical rate with the quickest delivery time.

This approach allows us to tailor shipping costs more accurately to your specific order, ensuring you only pay what is necessary for the efficient delivery of your products. Experience the convenience of personalized shipping with every order at FLX Farmhouse Soaps.

Processing Time:

All orders are processed and will typically ship within a 2-3 business day window. Please note that weekends and holidays might affect this window.

Handling Fees:

At this time, I am not charging any handling fees. However, as my product line expands and more fragile items are added, this is subject to change in the future, as additional packing materials needed to ensure the safe transit of certain items may incur extra expenses. We aim to ensure your order reaches you in the best condition.

Carrier Information:

Our standard carrier is USPS Priority Mail. However, in certain situations, we may use UPS if it's deemed a better option for the specific delivery. Both services are usually reliable, but as with all shipping services, issues can occasionally arise

Local Pick-up

For those in the vicinity or attending local events, we offer a convenient local pick-up option at festivals where we are a participating vendor, and directly at our farm stand. This allows you to save on shipping and get your products directly. 

In the event of a no-show, we will make one attempt to contact you. If we don't hear back within 48 hours, the items will be returned to stock. If you had already paid for the items, a refund will be issued promptly.

Delivery Concerns:

Please be vigilant about the location you choose for package deliveries. If the USPS tracking shows your package as "Delivered", but you claim you did not receive your package, we cannot file a claim with the USPS. Consequently, we cannot refund or replace your order under these circumstances.

Holiday 2023 Events

This festive season, we're thrilled to be part of some wonderful holiday markets! Below, you'll find our list of shows where we are participating as a vendor.

  • Bloomfield Craft Fair

    Saturday, November,18th
    9 am-2 pm
    45 Maple Ave.
    Bloomfield, NY14469

  • Small Business Saturday @ Palmyra Library

    Saturday, November 25
    10 am – 2 pm
    402 East Main St.
    Palmyra, NY 14522

  • Wayne County Muesum Holiday Boutique

    Friday & Saturday December 1st & 2nd
    21 Butternut Street
    Lyons, NY 14489

  • A Handcrafted Holiday @ Enchanted Hills Wellness

    Saturday & Sunday December 9th &10th
    11:00am - 4:00pm
    7025 CR-2
    Bloomfield, NY


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