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Refund & Return Policy

Refund & Return Policy

 

FLX Farmhouse Soaps Refund and Product Information Policy 

Returns

Given the nature of our handcrafted products and to ensure their safety and prevent potential contamination, FLX Farmhouse Soaps does NOT ACCEPT returns. Once a product leaves our premises, we cannot ensure its integrity and, therefore, cannot resell it. Please understand that all sales are final.

Damages and issues 

Your Satisfaction is Our Commitment

We understand the importance of your satisfaction with every purchase. Upon receiving your order, please take a moment to inspect it. If you discover any issues - whether it's a defect, damage, or receiving the wrong item - we urge you to contact us immediately. This commitment to your satisfaction means we are dedicated to addressing any concerns you may have.

When you reach out, we may request photos of the products in question, which helps us better understand and quickly resolve the issue. Remember, no matter the problem, big or small, we encourage you to get in touch. We are here to ensure your experience with us is nothing short of excellent.

Refunds 

We will notify you once we’ve received and inspected the photos of your damaged items and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

Soap Appearance and Quality

Embracing the Beauty of Handcrafting

At FLX Farmhouse Soaps, we take pride in our Artisan Soaps, each meticulously handcrafted with a focus on quality and experience. Our selection of high-quality ingredients is tailored to ensure a robust, long-lasting, and skin nourishing soap experience.

Please note, due to the artisanal nature of our handcrafting process, variations in appearance can occur. These variations are a hallmark of handcrafted products and contribute to the uniqueness and charm of each soap. Embrace these subtle differences as a testament to the personalized touch that goes into every bar of FLX Farmhouse Soap

Location:

All our soaps are made in small batches at our home soap studio in Palmyra.

  

Handmade Unique Features:

Each bar is hand-cut, ensuring its uniqueness. While our target weight is 4.5 Oz (128 g) per bar, slight variations in size and color might occur due to the handcrafting process. 

Longevity: 

Handcrafted soaps are crafted without preservatives or fillers and require a bit of extra attention. To ensure optimal performance, keep your soap bar in a dry, well-ventilated area, and make sure it drains completely after each use.

 

Visual Representation:

We strive to describe and showcase our products accurately. However, the soap you receive might not exactly mirror the product image due to its unique handmade nature.

 

Ingredient Safety: 

Phthalate-Free Fragrance Oils:

We understand the importance of using only the finest ingredients in our soap formulations. Therefore, all fragrance oils utilized in our soaps are completely phthalate-free. This ensures that you can indulge in the delightful scents of our products without any worry about harmful chemicals.

Strict Adherence to IFRA Guidelines:

Additionally, we take the safety of our fragrances to the next level by adhering to the stringent guidelines set forth by the International Fragrance Association (IFRA). This means that the fragrance concentrations we use in our soaps are within safe limits, guaranteeing your skin's comfort and safety.

Skin-Safe Colorants:

Beyond fragrances, we also take great care in selecting the colorants for our soaps. We use skin-safe colorants that are gentle on your skin while providing a visually pleasing and vibrant appearance to our products. Your skin's health and well-being are our top priorities.

 

Medical Claims

In line with FDA Regulations, FLX Farmhouse Soaps neither claims nor implies medical benefits linked to our products. Our primary objective is to produce soaps that offer a superior cleansing experience. Please consult healthcare professionals for medical advice or information; we are artisans, not medical experts.

 

Product Warnings & Cautions

Always perform a patch test before using any new product. If you experience any irritation, cease use immediately and consult a physician.

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